We want you to completely understand the purchase process from our site which goes through strict prescription process. We’ve outlined our return policy to ensure a smooth and convenient process.
- Returns Eligibility:
- Since these are prescription-based products and only dispensed post a strict prescription process by a registered medical practitioner, they are not eligible for any returns.
- Exchanges:
- If you received a defective, damaged or near expiry item(expiry with 30 days of purchase), we will gladly exchange it for the same item. Please contact our customer service team to arrange the exchange.
- Initiating an Exchange
- To initiate an exchange, please contact our customer service team at support@paarmicares.com.
- Provide your order number, the item(s) you wish to exchange, and the reason for the exchange.
- Exchange Authorization:
- Our customer service team will review your exchange request and provide you with a Exchange Authorization (RA) number.
- Please include this EA number on the outside of the package.
- Exchange Shipping:
- We recommend using a trackable shipping service to ensure the safe and documented return of the item. You can contact our support team for the same.
- Exchange Process:
- Once we receive your return, it will be inspected to ensure it meets the eligibility criteria.
- Exchanges will be issued to the original shipping address within 3-4 business days after the exchange is processed.
- Cancellation Policy:
- Once the order has been processed, it cannot be canceled.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement.
- Contact Information:
- If you have any questions or concerns about our return policy, please contact our customer service team at support@paarmicares.com or call 7302221989 between 10 AM to 6 PM on Monday to Saturday.
We appreciate your business and are committed to providing you with a positive shopping experience. Thank you for choosing us!
